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Customer Service & Shipping Info

Thank you for shopping at luckyscent.com. Luckyscent is dedicated to offering you prompt customer service, so if you have a question about an order, or product, feel to contact us here.

If immediate attention is required, feel free to phone us Monday-Friday 9AM - 6PM Pacific (323) 931-8297

Orders and Returns

Shipping Information

  • United States & Canada

    Continental United States (over $200.00)
    Standard Ground - 3-9 business days
    $8.00
    Continental United States
    2nd Day Air - 2 business days
    $25.00
    Continental United States
    Next Day Air* - 1 business day
    $45.00
    Continental United States
    Next Day Air* - Saturday Delivery
    $65.00
    US Alaska & Hawaii
    Standard Ground - 3-6 business days
    $20.00
    US Alaska & Hawaii
    2nd Day Air* - 2 business days
    $34.00
    US Alaska & Hawaii
    Next Day Air* - 1 business day
    $50.00
    US Territories
    US Post Priority Mail - 3-6 business days
    $8.00
    US Territories (sample orders under $75.00)
    First Class Mail - 3-8 business days
    $5.00
    Canada
    Standard Ground 5-10 business days
    $20.00
    Canada
    FedEx International Express - 4-7 Shipping Days
    $75.00
    Canada (sample orders under $75.00)
    US Post International First Class
    $15.00
    Continental United States (sample orders under $75.00)
    First Class Mail - 3-8 business days
    $5.00
    US Alaska & Hawaii (sample orders under $75.00)
    First Class Mail - 3-8 business days
    $5.00
    Continental United States (under $200.00)
    US Post Priority Mail - 3-6 business days
    $8.00
    US Alaska & Hawaii (under $200.00)
    US Post Priority Mail - 3-6 business days
    $8.00

    All Express orders (2-Day, Next Day) must be placed by 11 AM PST to be shipped same business day.

    Please note: Due to the complexities of international shipping, we can only process and ship international orders every 3-4 days. We thank you for your patience and understanding.

    Should there be any extreme delays in shipment or product fulfillment, we will notify you via email.

    International Shipping

    Click here for a list of countries where we are able to ship

    International
    US Post Priority Mail - 1-3 weeks
    $55.00
    International (under $249.00)
    US Post Priority Mail - 1-3 weeks
    $55.00
    International (under $1,000.00)
    FedEx International Express - 4-7 Shipping Days
    $75.00
    International (under $1,000.00)
    DHL Express Worldwide - 4-7 Shipping Days
    $200.00
    International (under $10,000.00)
    DHL Express Worldwide - 4-7 Shipping Days
    $200.00
    International (over $1,000.00)
    FedEx International Priority
    $250.00
    International (sample orders under $75.00)
    US Post International First Class
    $15.00
    International (sample orders)
    US Post Priority Mail
    $45.00
    International (sample orders under $200.00)
    US Post Priority Mail
    $45.00
    International (sample orders over $200.00 and under $1,000.00)
    FedEx International Express - 4-7 Shipping Days
    $75.00
    International (sample orders under $1,000.00)
    DHL Express Worldwide - 4-7 Shipping Days
    $200.00

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