Customer Service & Shipping Info
Thank you for shopping at luckyscent.com. Luckyscent is dedicated to offering you prompt customer service, so if you have a question about an order, or product, feel to contact us here.
If immediate attention is required, feel free to phone us Monday-Friday 9AM - 6PM Pacific (323) 931-8297
Orders and Returns
We accept American Express, VISA , MasterCard and Discover. We also accept ATM cards with a VISA or MasterCard logo. We also accept payments viaPaypal.com. You can simply proceed to checkout where you will be given the option to pay with PayPal.
We can accept orders by mail, but only by money order. We are unfortunately not able to accept personal checks. If you would like to pay for an order by money order, please calculate your total order amount, including shipping fees, taxes (10.25% if shipping to California), and send it to:
- Lucky Scent
- Attn: Orders
- 1212 Chestnut St.
- Burbank, CA 91506
Please be sure to include a note with your name, shipping address, daytime telephone number, and the items you wish to order. Once we receive your order, please allow a few days for us to process it for shipment.