Contact Luckyscent

By E-mail:

Please e-mail us comments, questions or issues relating to your order or our website.

By Phone

We are still providing phone support during the current Coronavirus outbreak, but in order to adhere to current social distancing guidelines our phone support staff will be working from home wherever possible to protect their health and the health of our community. If you need phone support, please fill out the email request form above and include your

  • order number
  • your issue
  • the telephone number where we can call you back
and we will have someone return your call as soon as is possible. We are checking these messages every day and will reply as soon as we can. We thank you for your patience during this time and we hope you are keeping safe and also practicing social distancing.

Corporate Office Mailing Address

(Please note this is not our retail location)
  • Lucky Scent Inc.
  • 1212 Chestnut St.
  • Burbank, CA 91506

Scent Bar Retail Locations:


  • 7405 Beverly Blvd
  • Los Angeles, CA 90036
  • Tel: 323 782-8300
  • Store Hours:
  • Mon-Sat 11:00 AM- 7:00 PM
  • Sun 12:00 PM - 5:00 PM

Downtown L.A.

  • 777 S. Alameda St.
  • Los Angeles, CA 90021
  • Tel: 213 395-0023
  • Store Hours:
  • Mon-Thurs 11:00 AM - 6:00 PM
  • Fri-Sat 11:00 AM - 7:00 PM

New York City

  • 244 Elizabeth St.
  • New York, NY 10012
  • Tel: 646 609-4357
  • Store Hours:
  • Mon-Sun 11:00 AM- 7:00 PM
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