Customer Service & Shipping Info

Thank you for shopping at luckyscent.com. Luckyscent is dedicated to offering you prompt customer service. Feel free to contact us via email at lucky@luckyscent.com.

If immediate attention is required, feel free to phone us Monday-Friday 9AM - 6PM Pacific (323) 931-8297

Orders and Returns

  • Complimentary Samples

    We offer free samples with every product order (not samples-only orders). Sample requests can be typed into a box on the final page of the checkout process. Amount of samples depends on order size. As a rule you can expect the following amount of samples based on the subtotal of the order (shipping & tax not included):

    • $150 or less receives 3 samples
    • $150-$250 receives 4 samples
    • $250-$300 receives 5 samples
    • $300 or more receives 6 samples

    We can't guarantee you will receive all the samples you request, but, depending on availability, we will do our best to accommodate. Substitutions may occur .

  • Sample Orders

    Sample orders are shipped via US Post. If sample orders exceed $75 in value for domestic and Canadian orders, they must be shipped via Ground Shipping. International orders over a $75 value must be shipped US Post Priority or Express mail.All sales of samples are final and we are unable to accept sample returns

  • Return Policy

    • Sample Orders
      Sorry, but all sales of samples are final and we are unable to accept sample returns.

      Product Orders
      Most products can be returned for a refund up to 30 days after the item has been shipped. Shipping costs must be paid by the customer. In order to receive a full refund, the item must be unused and in its original packaging. Please email returns@luckyscent.com to get return authorization and approval. We highly recommend that you return the item carefully so it is not damaged upon its return. If an item is used or damaged we can only offer a 50% refund. We do not receive COD returns. Please note that we cannot accept returns on Le Labo products, as they are made to order.

      Once you receive an RMA, please send returned items to the address below. Your money will be refunded within 14 business days after we receive the package.

      Address: Luckyscent Returns (RMA Goes Here)
      726 N. Cahuenga Blvd.
      Los Angeles CA 90038

  • Payment Options

    We accept American Express, VISA , MasterCard and Discover. We also accept ATM cards with a VISA or MasterCard logo. We also accept payments via Paypal.com. You can simply proceed to checkout where you will be given the option to pay with PayPal.


    We can accept orders by mail, but only by money order. We are unfortunately not able to accept personal checks. If you would like to pay for an order by money order, please calculate your total order amount, including shipping fees, taxes (9% if shipping to California), and send it to:

    • Lucky Scent
    • Attn: Orders
    • 726 N. Cahuenga Blvd
    • Los Angeles, CA 90038

    Please be sure to include a note with your name, shipping address, daytime telephone number, and the items you wish to order. Once we receive your order, please allow a few days for us to process it for shipment.

  • Order Fulfillment

    Your credit card will not be charged until we ship your order. If you select PayPal as your payment option, please note that the funds are transferred instantly at the time of your order.


    • Domestic Orders
      We ship Monday through Friday, excluding holidays. Typically domestic orders are shipped within 24 hours of receipt providing it has been received before 10am PST. We cannot guarantee your order will be shipped out within 24 hrs, but we try our best to see that it does.
    • International Orders
      Due to the complexities of international shipping, we can only process and ship international orders every 7-10 days. We thank you for your patience and understanding.
    • Click here for the list of countries where we are able to ship >
  • Back Orders & Split Shipments

    If an order contains a back-ordered or sold out product, we will not ship the order until the missing products are back in stock.

  • Order Confirmation

    Once your order is placed with luckyscent.com, you'll receive two emails: the first will be your order receipt. Once we ship your order, we'll send you a second email containing your package's tracking number if available (sample orders typically do not have tracking numbers).
  • Shopping Cart Issues

  • Frequently Asked Questions


    Do you require a signature on delivery of your packages?

    How do I create a Lucky Scent user account on your website?

    Do you ship outside of the United States?

    I see that you ship to many different countries. Why don’t you ship to my country?

    How are your samples packaged?


    Q. Do you require a signature on delivery of your packages?

    A. If your order is $500 or over, we do generally require a signature on delivery for security reasons. If you prefer not to have a signature required on delivery of such shipments, please specify as such (i.e., ‘Please leave at front door with no signature’, etc.) in the special requests/instructions box during the online checkout process.
    We also require a signature on packages going to addresses that have had delivery problems in the past. Otherwise, most packages should be delivered to your door unless the UPS driver deems it unsafe to do so at the time of delivery.

    Q. How do I create a Lucky Scent user account on your website?

    A. The option to register for an online user account is given during the checkout process when you place an order with us online. When prompted for a password during online checkout,
    you may type one in if you wish, and this password will then be linked to your e-mail address for future log-ins.

    A user account is only optional, and not necessary to place an order, but is helpful if you wish to store address/payment information, review products, or save items to a wishlist on luckyscent.com.

    Q. Do you ship internationally?

    A. Yes. To see if we ship to your country you can view our approved countries list here.


    Q. I see that you ship to many different countries. Why don’t you ship to my country?

    A. Unfortunately, there are certain countries to which we cannot ship due to either customs regulations or problems with delivery.

    Q. How are your samples packaged?

    A. Our sample vials generally come in standard glass perfume sample vials with a plastic wand applicator cap, and filled to 0.7ml. There are a few exceptions that are packaged in spray vials, and these are typically fragrances we feel are better experienced when sprayed. They are noted as such online, on both the samples page and on the individual product description page.
    Please also note that perfume oil samples, due to their higher cost and concentration, are only filled halfway or less, depending on the fragrance, and noted as such next to the sample price on the product description page.

Shipping Information

  • US & Canadian Shipping Rates

    United States (samples only) First Class Mail - 3-8 business days $4.00
    United States UPS Standard Ground - 3-6 business days $8.95
    US Alaska & Hawaii UPS Standard Ground - 3-6 business days $20.00
    US Territory US Post Priority Mail - 3-4 business days $8.95
    United States 3 Day Express - 3 business days $18.00
    US Alaska & Hawaii 2nd Day Air* - 2-3 business day $34.00
    United States 2nd Day Air - 2-3 business days $26.00
    US Alaska & Hawaii Next Day Air* - 1-2 business days $50.00
    United States Next Day Air* - 1-2 business days $40.00
    Canada Standard Ground 6-10 business days $20.00

    Next Day orders must be placed by 12 noon PST to be shipped same business day.

  • International Shipping Countries

    We try to ship as far and wide as possible, but our list of countries keeps changing. Click here for a list of countries where we are able to ship >

  • International Shipping Rates

    Please note: Due to the complexities of international shipping, we can only process and ship international orders every 3-4 days. We thank you for your patience and understanding.

    Should there be any extreme delays in shipment or product fulfillment, we will notify you via email.

    Click here for a list of countries where we are able to ship >

    International (samples only) US Post - No Tracking Number $8.00
    International (Samples over $70) US Post Priority Mail $25.00
    International (Samples over $200) US Post Express Mail $40.00
    International US Post Priority Mail $40.00
    International (Orders over $200) US Post Express Mail $55.00
  • Canadian Customs

    All Canadian orders will be charged for Canadian customs duties at the time of purchase. We provide this as both a service and a requirement. You may receive a bill for duties. Please disregard this bill. You are pre-paying for duties at the time of purchase. The duties will be displayed for your review before you submit your order.

    Sample orders are shipped via US Post airmail for $8.00. (Please note: Samples orders containing more than 15+ samples will be shipped via UPS Ground for $20.00)

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