Do you require a signature on delivery of your packages?
How do I create a Lucky Scent user account on your website?
Do you ship outside of the United States?
I see that you ship to many different countries. Why don’t you ship to my country?
How are your samples packaged?
Q. Do you require a signature on delivery of your packages?
A. If your order is $500 or over, we do generally require a signature on delivery for security reasons. If you prefer not to have a signature required on delivery of such shipments, please specify as such (i.e., ‘Please leave at front door with no signature’, etc.) in the special requests/instructions box during the online checkout process.
We also require a signature on packages going to addresses that have had delivery problems in the past. Otherwise, most packages should be delivered to your door unless the UPS driver deems it unsafe to do so at the time of delivery.
Q. How do I create a Lucky Scent user account on your website?
A. The option to register for an online user account is given during the checkout process when you place an order with us online. When prompted for a password during online checkout,
you may type one in if you wish, and this password will then be linked to your e-mail address for future log-ins.
A user account is only optional, and not necessary to place an order, but is helpful if you wish to store address/payment information, review products, or save items to a wishlist on luckyscent.com.
Q. Do you ship internationally?
A. Yes. To see if we ship to your country you can view our approved countries list here.
Q. I see that you ship to many different countries. Why don’t you ship to my country?
A. Unfortunately, there are certain countries to which we cannot ship due to either customs regulations or problems with delivery.
Q. How are your samples packaged?
A. Our sample vials generally come in standard glass perfume sample vials with a plastic wand applicator cap, and filled to 0.7ml. There are a few exceptions that are packaged in spray vials, and these are typically fragrances we feel are better experienced when sprayed. They are noted as such online, on both the samples page and on the individual product description page.
Please also note that perfume oil samples, due to their higher cost and concentration, are only filled halfway or less, depending on the fragrance, and noted as such next to the sample price on the product description page.