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CUSTOMER SERVICE
Thank you for shopping at luckyscent.com. Luckyscent is dedicated
to offering you prompt customer service. You may contact a customer
service representative directly, via email at lucky@luckyscent.com.
If immediate attention is required, feel free to phone us at (323)
931-8297.
OUR GUARANTEE
We guarantee that your order arrives in safe, perfect condition.
If, for some reason, your product arrives broken or damaged, please
contact us immediately at returns@luckyscent.com
and we can make immediate arrangements. Please include your order
number within the email.
FREE SAMPLES
We offer free samples with every product order (not samples-only orders). Sample requestes can be typed into a box on the final page of the checkout process. Amount of samples
depends on order size. As a rule you can expect 2 free samples for a fragrance
with a value under $50. 3 free samples
for a fragrance with a value over $50. Each additional bottle of fragrance ordered
adds 1 additional sample. We can not guarantee you will receive all the samples
you request, but, depending on availablility, we will do our best to accomodate all reasonable requests.
DISCLAIMER
Lucky Scent does not represent or warrant that the content accessible in this site is accurate, complete or current. Pricing and availability information is subject to change without notice. We reserve the right to refuse shipment of product to anyone for any reason.
RETURN POLICY
Candles: We will be happy to provide an exchange credit on
unused and unopened candles. Sorry, no refunds. We highly recommend
that you return the item via an insured carrier (e.g., FedEx, UPS,
USPS Parcel Post), and that you insure the item for its full value.
Make sure to retain all postal and insurance receipts -- this will
protect you in case the item is damaged or lost in transit. All
returns must be pre-paid; sorry, we cannot accept COD returns.
Fragrances: Sorry, we cannot accept returns or exchanges
on fragrances or fragrance samples, due to possible product tampering conditions
that may occur. However, we may consider refunds on a case by case basis. You must call toll free at (866) 931-8297 before any merchandise is returned. This policy helps us maintain strict quality control
guidelines, and ensures that every fragrance shipped is in 100%
original condition.
All other products: We do not accept returns or exchanges
on any products that have been opened or used.
PAYMENT OPTIONS
We accept American Express, VISA and MasterCard and Discovery. We also accept
ATM cards with a VISA or MasterCard logo.
We now accept payments via Paypal.com
You can simply proceed to checkout where you will be given the option to pay with PayPal.
Once we receive your order and payment notification from Paypal,
we'll process and ship your order immediately!
Sorry, but we do not accept checks or CODs. We apologize for any
inconvenience.
ORDER FULFILLMENT
Domestic orders are shipped Monday through Friday. We try to fulfil domestic orders within 24 hours of receipt providing it has been received before 10am PST. We cannot guarantee your order will be shipped out within 24 hrs, but we try our best to see that it does. Due to the complexities of international shipping, we can only process and ship international orders every 7-10 days. We thank you for your patience and understanding.
If an order contains a back-ordered or sold out product, we will not ship that order until the missing products are back in stock. Business days
are Monday through Friday, excluding holidays.
Your credit card
will not be charged until we ship your order. If you select PayPal as your payment option, please note that the funds are transferred instantly at the time of your order.
ORDER CONFIRMATION
Once your order is placed with luckyscent.com, you'll receive
two emails: the first will be your order receipt. Once we
ship your order, we'll send you a second email containing
your order tracking number.
SHOPPING CART ISSUES
If you are having trouble placing an order and your old order continues to appear on the "Confirm Your Order" page, you may need to reset your shopping cart.
Click here to reset your shopping cart >
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